Groundswell provides outstanding conversation material
June 9th, 2008
Charlene Li and Josh Bernoff from Forrester Research wrote the captivating book “groundswell - winning a world transformed by social technologies”. It describes the changed relationship between companies and their customers better than anything I have read so far.
It provides a blue print for companies on how to create a successful interactive online relationship with their clients. No matter wether B2C or B2B, no matter what industry, no matter what product or service.
The authors stress the importance of listening. They make the case that there is no unique approach for all target groups but that you need to figure out the social technographics profile of your consumers first - and then develop a tailored solution according to it. They provided an online tool that serves as a great starting point.
The book provides some great case studies that help with the magical questions:
How much will this cost us?
What is the exact benefit? Read the rest of this entry »














